TERMS & CONDITIONS

Welcome to MES DAMES online store and thank you for considering shopping with us!

In order to shop at MES DAMES  you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.

Although we do our very best to keep an accurate stock, in case of any technical difficulties regarding the quantities in stock we reserve the right to cancel your order.

COUNTRIES

MES DAMES ships world wide (extra charges may apply)

CUSTOMER SERVICE

If you have any questions about our products or shopping at MES DAMES please contact our customer support at 

info@mesdames.se  

We'd love to assist you in the best way possible and we will respond to you a.s.a.p.

SAFE PAYMENT

At MES DAMES we offer safe and secure payment service via Klarna and Stripe.  

PRICES & TAXES

For all countries part of the European Union (EU), prices include Swedish VAT at 25 %. 

DELIVERY & SHIPPING

The webshop is open around the clock. We operate Monday to Friday with the exception of Swedish public holidays. Swedish orders are shipped with Posten and international orders with UPS and are shipped from us within 2 working days from when you place your order. 

When an order has been shipped from us, it takes 2-6 days for the shipment to reach you at a Swedish address. To an address outside of Sweden, the delivery reaches you within 3-10 days.  

We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.

Please note that we are unable to deliver to Post Office boxes.

RETURN & EXCHANGES

Please note that we have a 14 days return and exchange policy. Items must be returned to us in perfect condition. Make sure all products are returned exactly as you received them, with tag and seal still attached. When returning an item, you will have to pay the return cost to MES DAMES. When exchanging an item, MES DAMES will cover the cost of the new item sent to you. No returns are accepted 14 days after the purchase. MES DAMES will not compensate for returned packages lost in the return shipping.

There is no exchange or return on items on sale.

Always contact us at info@mesdames.se before returning an item.

DAMAGED GOODS

All packages we ship are insured. If the package and/or the content are damaged upon arrival, please report that to the courier when you receive it. If you notice any damages when you unpack, please contact us.

PERSONAL INFORMATION

MES DAMES collects personal information in several ways when you place an order or register for a service offered by MES DAMES. If an order is placed with us, we need to hold personal information including your name, phone number, email address, home address and shipping address so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

COOKIES

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

FORCE MAJEURE

If MES DAMES fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes MES DAMES can not be held responsible.

INSURANCE

MES DAMES insures each purchase during time in transit until it is delivered to you.

Organisationsnummer:
556912-1659

HAPPY SHOPPING!